Before the ad goes live
Cancel any time before your ad starts running, including while we’re designing it or Meta is reviewing it, and you get the full amount back. This also applies if Meta rejects the ad and we can’t get it approved.
After the ad goes live
Once the ad is running, we refund the part of the ad budget that hasn’t been spent yet, plus the GST on that part. The fee for the design and our service work isn’t refunded, because that work is done.
The app shows how much of the budget has been spent. We stop the ad when you ask to cancel, and the refund is worked out from the spend at that moment.
Trial ads
We take no service or design fee on a trial, so the same rules apply to the whole amount: all of it back before the ad goes live, and the unspent part with its GST after.
How to cancel
In the app, open the ad and tap Cancel this ad. The app shows the exact amount you will get back before you confirm, and the ad stops straight away.
If you can’t use the app, email support@centricwave.com with the mobile number you log in with and the ad you want to cancel.
When the money arrives
Most refunds are sent the moment you cancel. If one can’t go out automatically, we send it within 7 working days. It goes back to the same UPI, card or bank account you paid with, and banks usually show it within 5 to 7 working days.
Credit notes and double payments
With every refund we issue a GST credit note against the original invoice. You will find it in the app under Invoices.
If a plan is ever paid for twice by mistake, the second payment is refunded in full automatically.