What we collect from you
- Your mobile number, to log you in with a one-time code.
- An ID for the app on your phone, so a trial is used once per phone.
- Your business name and type, and the billing details you add for invoices: legal name, GSTIN, address and state.
- What you send us for the ad: product details, the offer, photos, logos, brochures and designs.
- Your choices for the ad: areas, age group and gender.
- Payment records: amount, date, status and invoice. Card, UPI and bank details are handled by our payment partner and never reach us.
- The internet address (IP) your phone uses when it talks to our servers, which we use to block misuse such as repeated login attempts.
- What you tell our support team when you call, message or email us.
What the app can reach on your phone
The app opens your photo gallery only when you choose to add a photo, logo or design, and it receives only the pictures you pick. It does not read your contacts, your location, your messages or your call history.
What we get from Facebook
When you link your Facebook Page, you log in with Facebook and choose what to share. Facebook then gives us a list of the Pages you manage (name, ID and picture) and access keys for the Page you choose.
We use them for three things only: to publish your ads as your Page on Facebook and Instagram, to read the leads people send through your ad forms, and to read how the ads are doing so we can show you the results. We store the keys encrypted.
We don’t sell what Facebook gives us, we don’t pass it to data brokers or other advertisers, and we don’t use it to advertise our own services.
You can unlink the Page in the app at any time, which deletes the keys we hold. You can also remove our app in your Facebook settings under Business integrations.
Details of people who answer your ads
When someone fills your lead form, we receive the name and phone number they send and show it to you in the app. We keep it in your account for you and don’t use it to contact them ourselves or to advertise to them.
You decide how to use these leads. Use them to reply to the enquiry, follow the law, and honour anyone who asks you to stop contacting them.
Why we use it
- To log you in and keep your account secure.
- To design, publish and run your ads, and show you the results.
- To take payments, send refunds and issue GST invoices and credit notes.
- To answer your questions and tell you about your account and ads.
- To stop misuse, such as more than one trial per business.
- To meet our legal duties, such as keeping tax records.
Who we share it with
We don’t sell personal data. We share only what each of these needs to do its job for us:
- Meta (Facebook and Instagram): to show your ads, as your Page, to the audience you chose.
- Razorpay, our payment partner: to take your payment and send refunds.
- MSG91, our SMS provider: to send login codes to your mobile number.
- Our hosting and storage providers: to run the app and keep the data.
- An AI writing service, only if you use the AI design drafts in the app: it receives your business name and type and what you told us about your product and offer. It never receives your leads or payment details.
- Our own team: designers and support staff see what they need to make your ad and help you.
- Government authorities, when the law requires it.
Where it is kept and how we protect it
Some of the companies above keep or process data on servers outside India. We choose providers that protect it at least as well as Indian law requires.
Data travels between the app and our servers over an encrypted connection. Facebook access keys are encrypted where we store them. Only the staff who need an account’s details to do their work can open them, and what they change is recorded.
No system is perfectly safe. If a breach puts your data at risk, we will tell you and the authorities, as the law requires.
How long we keep it
We keep your account details, ads and leads while your account is open. When you delete your account they are deleted straight away. Payment records, invoices and credit notes are kept as long as Indian tax law requires, even after an account is closed.
Your rights
You can ask to see the personal data we hold about you, to correct it, or to delete it. You can delete your account yourself in the app, under Business, then Delete account. You can withdraw the consent you gave us at any time by unlinking your Facebook Page or deleting your account. You can also name another person to use these rights for you if you are unable to.
For any of these, write to us at the address below. The data deletion page explains what deletion covers. If we don’t resolve a complaint, you can take it to the Data Protection Board of India.
Cookies
This website doesn’t use advertising or tracking cookies. If we add analytics later, we will update this policy first.
Children
The app is for business owners aged 18 or over. We don’t knowingly collect data from anyone under 18.
Contact and grievance officer
For questions, requests or complaints about your data, email our Grievance Officer, Monali Desai, at support@centricwave.com. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.
Centricwave LLP, A303, Speranza Business Hub, Pal, Adajan, Surat, Gujarat, India.
Changes
When we change this policy we update the date at the top. If the change affects how we use your data, we tell you in the app first.